Shipping & delivery
Printed to order. 24–48 hours in production and 7–10 days door to door — counted from proof approval, not from checkout.
- in production
- 24–48 hrs
- door to door
- 7–10 days
- shipped as standard
- 6 regions
- print, finish and freight
- One price
On this pageWhere we ship
01 · Coverage
Where we ship
| Region | Status |
|---|---|
| USA, UK, EU, Australia, New Zealand, Canada | Standard, priced at checkout |
| Anywhere else | Quote on request — email sales@printfabrix.com with the country, size and fabric |
We deliver to homes, offices, warehouses and venues. Venue deliveries need a named on-site contact — see the FAQ.
02 · The clock
Timeline
The clock does not start at checkout. It starts when you approve your proof.
| Stage | Time |
|---|---|
| Artwork upload | Same day |
| Digital proof sent | 1 working day |
| You approve — the clock starts here | Your call |
| Printing | 24–48 hours |
| Dispatch | Within 1 working day of printing |
| Delivery (courier transit) | The remainder of the 7–10 days |
Working day means Monday to Friday, excluding public holidays where the press is located. The 7–10 day window is calendar days, because couriers run on days we do not.
03 · Guarantees
What's guaranteed
| What | Guaranteed? | Why |
|---|---|---|
| Despatch date | ✅ Yes, in writing | It is within our control |
| Delivery date | ❌ No | Couriers, customs and weather are not |
04 · Pricing
Pricing and what's included
The delivered price is printing, finishing and worldwide delivery as one figure. There is no separate freight line.
- The rate per square foot drops as the size increases, with tiers at 50, 60, 160 and 400 sq ft.
- Cancel before proof approval and you get a full refund, delivery included.
Not included
- Import duty, tax and customs handling fees. These are set by the destination country and collected by the courier. We cannot quote them in advance and cannot refund them.
- Cancel after despatch and the delivery element is non-refundable — including refused parcels.
05 · Packing
Packing
Orders ship folded flat, not rolled, which is what keeps the cost down on large pieces.
Expect crease lines. Most fabrics relax once hung; otherwise use a steamer, or a cool iron on the reverse. Full guidance is in Care & washing.
06 · Tracking
Tracking and delivery
- A tracking number is emailed on the day of despatch.
- Large or multi-panel orders may ship in several boxes, each tracked separately, at no extra cost — wait for all of them before reporting a shortage.
- Some orders require a signature, so nominate someone to receive it, or use a business address.
- A missed delivery leaves a card and the courier reattempts or holds it at the depot. Unclaimed parcels come back to us — see Address accuracy.
- Address changes are possible before despatch only. After that, contact the courier directly.
07 · Addresses
Address accuracy
We print the shipping label exactly as entered. We do not verify or correct it.
08 · Problems
If it hasn't arrived, or arrived damaged
| Issue | Report within | What to do |
|---|---|---|
| Non-arrival | 7 days of the expected delivery date | Email your order number and tracking number to sales@printfabrix.com |
| Transit damage | 7 days of delivery | Photograph the packaging and the fabric before unfolding, and keep the box |
What happens next
We open a courier trace and give you the reference. Traces resolve in 3–10 working days depending on the country. A parcel confirmed lost or damaged is reprinted and re-despatched at no charge.
Reports after 7 days are still opened, but the courier may refuse the claim — and we will tell you plainly if that happens.
09 · Returns
Returns and reprints
Custom-printed fabric cannot go back on a shelf, so returns are handled case by case. The full terms are in our Returns & Reprints policy.
Always email first for a return authorisation. An unauthorised return cannot be matched to an order.
10 · Common questions
FAQ
Can I pay to speed it up?
There is no paid upgrade. Approving your proof quickly is the only lever you control.
Do you ship to my country?
Six regions are standard — see Where we ship. Everywhere else is a quote.
Will it arrive creased?
Yes, along the fold lines. See Packing for how to settle them out.
Who pays customs and duty?
You do, where it applies. It is set by the destination country and collected by the courier.
Can you hold despatch for a later date?
Yes. Name the date in your order notes before the proof is approved.
Do you deliver to venues?
Yes, with a named contact and a confirmed delivery window. Check with the venue first — many refuse unbooked or early deliveries.
11 · Talk to a person
Contact
PrintFabrix
8565 S Eastern Ave, Ste 150
Las Vegas, NV 89123
United States
Email sales@printfabrix.com
Phone +1 (469) 619-9453
Quote your order number in the first email. Quotes, deadline checks, late or damaged parcels, returns and reprints all go to the same place.
Working to a date?
Put the date in your order notes before the proof is approved. We check it against the press queue and the transit window for your country, then confirm it or decline the job.