PrintFabrix products are printed to order — cut to your size, finished to your spec, carrying your artwork. Nothing is stocked, and nothing printed for you can be resold. That is why this policy differs from an off-the-shelf returns policy. Please read it before you order.
Printed-to-order work is final
We cannot accept a return or issue a refund for change of mind, for a size or option you selected in error, or for an error that was present in the file you supplied and approved.
Not ideal for: orders you have not checked at full size — the proof is where errors are cheap.
Consider instead: our free artwork check before you approve, or a free 2D mockup before you order.
The proof is the cut-off
Every order gets a free digital proof. Nothing goes on the press until you approve it.
Once you approve, you accept the artwork, spelling, colour and layout as shown. An error inside an approved proof is not eligible for a free reprint.
When we reprint or refund, free
You are covered if the order:
- carries a print or finishing fault that is ours — misprint, banding, or colour outside the tolerance below;
- arrives damaged in transit;
- is not what your approved order specified; or
- is confirmed lost by the carrier.
We reprint, or refund in full. Your choice where a reprint is still useful to you.
Our stated tolerances
Colour. We do not guarantee an exact colour match. Dye-sublimation shifts from screen to cloth, and shifts differently across the 17 fabrics. Our tolerance is ΔE ≤ 4 against the printed reference, on the same fabric. Inside that, the print is correct as made. Outside it, the fault is ours and we reprint free.
Size. Fabric relaxes after printing, and finished edges are applied to cloth that has already moved. Our tolerance is ±1% or 10 mm on any finished dimension, whichever is greater. Inside that, the size is correct as made. Outside that, we reprint free.
Reporting windows
Report a print or finishing fault within 14 days of delivery. Report transit damage within 7 days of delivery, and keep the packaging — the carrier may ask to see it.
Email sales@printfabrix.com with your order number and clear photos of the fault and the packaging. We reply within one working day.
Returning an item
Do not post anything back before you hear from us. Returns are accepted by authorisation only, and the return address is supplied with that authorisation. Items sent without it cannot be processed.
Where a return is required for an approved claim, we cover the return carriage.
Cancelling
You can cancel for a full refund at any point before you approve your proof. Approval commits the file to the press queue and allocates the fabric to your job, so once printing has started the order cannot be cancelled.
Refunds
Approved refunds go back to the original payment method. Allow 5–10 business days for your bank to post it.
Where the fault is ours, the delivery charge is refunded with the order. Duties and import taxes already paid to a destination government are not ours to refund.
Contact
PrintFabrix
Quotes, swatches, artwork, orders, reprints and refunds: sales@printfabrix.com
This policy sits alongside our Shipping Policy and Terms of Service.