Refund Policy
Everything is printed according to your order — your size, your artwork, your spec. Nothing is stocked, and nothing printed for you can be resold to anyone else. That is why this differs from a standard off-the-shelf returns policy.
- to report a Issue
- 14 days
- to report transit damage
- 7 days
- colour tolerance
- ΔE ≤ 4
- size tolerance
- ±1%
On this pageThe core rule
01 · Where this starts
The core rule
Printed-to-order work is final. There are no returns or refunds for:
- Change of mind
- A size or option you selected in error
- An error that existed in the file you supplied and approved
The proof is the cut-off
Every order gets a free digital proof — nothing prints until you approve it. Once approved, you have accepted the artwork, spelling, colour and layout as shown. Errors inside an approved proof are not eligible for a free reprint.
Not ideal for
Approving a proof without checking it at full size — the proof is where errors are still free to fix.
Catch it before approval
Use the free artwork check, or a free 2D mockup before you order.
02 · Free reprint or refund
When you're covered
| Situation | Covered? |
|---|---|
| Print or finishing Issue that's ours (misprint, banding, colour outside tolerance) | ✅ |
| Damaged in transit | ✅ |
| Does not match your approved order spec | ✅ |
| Confirmed lost by the carrier | ✅ |
Your choice: a reprint, or a full refund where a reprint is no longer useful to you.
03 · What counts as correct
Stated tolerances
| Measure | Tolerance | Inside it | Outside it |
|---|---|---|---|
| Colour | ΔE ≤ 4 against the printed reference, same fabric | Correct as made | Our Issue — free reprint |
| Size | ±1% or 10 mm on any finished dimension, whichever is greater | Correct as made | Our Issue — free reprint |
Colour. No exact screen-to-cloth match is guaranteed — dye-sublimation shifts, and it shifts differently on every fabric.
Size. Fabric relaxes after printing, and finishing is applied after that relaxation.
04 · How long you have
Reporting windows
| Issue | Report within |
|---|---|
| Print or finishing Issue | 14 days of delivery |
| Transit damage | 7 days of delivery (keep the packaging — the carrier may require it) |
Email sales@printfabrix.com with your order number and clear photographs of the issue and the packaging. We reply within one working day.
05 · Only when we ask for it
Returning an item
Once your return is authorised, send it to
PrintFabrix — Returns
8565 S Eastern Ave, Ste 150
Las Vegas, NV 89123
United States
Write your order number on the outside of the parcel. Return shipping is covered by us where the claim is approved.
06 · Before the press queue
Cancelling
A full refund is available at any time before proof approval. Once you approve, the file enters the press queue and fabric is allocated to your job — the order cannot be cancelled after that point.
07 · How the money comes back
Refund method and timing
- Refunds return to the original payment method.
- Allow 5–10 business days for your bank to post it.
- Where the issue is ours, the delivery charge is refunded too.
- Duties and import taxes already paid to a destination government are not refundable by us.
08 · Talk to a person
Contact
PrintFabrix
8565 S Eastern Ave, Ste 150
Las Vegas, NV 89123
United States
Email: sales@printfabrix.com
Phone: +1 (469) 619-9453
Something wrong with your order?
Send the order number and a photo.