Frequently Asked Questions

36 answers · 6 sections

36 questions, answered

Short answers, with the number in them.

17 fabrics, printed by the square foot, from a 0.1 m² minimum. Printed in 24–48 hours. In your hands in 7–10 days.

Where a full page exists behind an answer, the answer links to it rather than repeating it.


17 fabrics · which one

Choosing a fabric

How do I pick a weight?

Weight decides drape and opacity, and little else. Under 150 gsm flows, travels light and lets some light through; 250 gsm and above hangs flat and blocks it. Hold both before you commit — the free swatch pack carries all 17.

What does GSM mean?

Grams per square metre — the weight of the cloth, not its thickness or its strength. The range runs from a 75 gsm duplex to an 850 gsm velvet. Two fabrics at the same GSM can still feel nothing alike.

Which fabric works outdoors?

The Outdoor & Heavy Duty family: 600D PU-coated polyester, 480 gsm tarpaulin, and 210T for light outdoor use. Mesh at 120 gsm handles fences and scaffold, because ~30% airflow sheds the wind load that tears a solid banner. Outdoor lifespan varies by grade, so read the spec table for the one you are buying.

Which fabrics are fire-rated?

Only the grades whose spec table reads Certified B1 (DIN 4102). Several grades in the range are not fire-rated at all. Read the fire rating row for your exact grade, and confirm what your venue requires before you order.

Can I see and feel it first?

Yes. One swatch of all 17 fabrics, each tagged with weight, opacity and finish, posted at no charge. No order required — order the free swatch pack.

What’s the difference between blockout and backlit?

Blockout stops light. Backlit spreads it.

Blockout suits media walls and press backdrops, where nothing shows through. Backlit suits lightboxes, where the job is even diffusion with no hotspots.

Do you have natural fibres — cotton, linen or canvas?

No. All 17 fabrics are polyester, and that includes the linen-look and canvas-look grades. Dye-sublimation bonds to polyester and to nothing else, so a natural fibre would not hold the print. Where a fabric here reads as linen, it is woven to look that way.


0.1 m² minimum · ≤20 MB

Sizes & artwork

What’s the biggest you can print?

Length is rarely the limit. Printable width is, because it is set by the roll, and anything wider arrives as sewn panels. Widths and panel behaviour per fabric are on Fabric Width & Seam Guide.

Will my print have a seam?

Only if it is wider than the roll. We place the seam to suit your artwork rather than straight down the middle. Your proof shows where it falls, and Fabric Width & Seam Guide covers it per fabric.

What’s the minimum order?

0.1 m². There is no minimum quantity, no setup fee and no artwork charge, so one small piece is a real order.

What file do you need?

Vector first: AI, EPS or PDF. Raster works as well — PSD, TIFF, or a high-resolution JPG or PNG. Resolution at final size, bleed depth and colour mode are set out on Artwork & File Guidelines.

What if my file is too big to upload?

Files of ≤20 MB upload straight onto the form. Anything larger comes as a file-transfer link, pasted into the same field. Nothing else about your order changes.

Can you design it for me?

Yes, and it costs nothing. We make artwork you already own print-ready, or build a layout from your logo, text and images. We do not originate logos or illustration — the line is drawn on Free Design Service.

Do I get a proof?

A free digital proof on every order, and nothing prints until you approve it. Check dimensions, orientation, spelling, artwork placement and finishing positions. Most faults cost nothing to fix at this stage.


Per sq ft · tiers at 60 / 160 / 400

Pricing

How is the price calculated?

Square footage × the rate for your fabric and grade, plus finishing, plus delivery. Enter width, height and quantity in ft, in or cm, and the calculator returns one delivered figure. The price is visible before you ask for it.

Why does the per-sq-ft rate drop as the order grows?

Large pieces cost less per square foot to print and less per square foot to send. Rate tiers sit at 60 / 160 / 400 sq ft. A 1 sq ft piece carries the highest delivered rate in the range, and a 400 sq ft piece the lowest.

What does the “print + ship worldwide” figure cover?

Press time, finishing and worldwide delivery, blended into one figure. It is not a courier’s freight quote, and it is not itemised per parcel. The breakdown is on Shipping & Delivery.

Is there volume pricing?

Yes, from 50 sq ft. Above that the rate steps down at 60, 160 and 400 sq ft. Price a small version and a large one in the calculator — the whole ladder is visible before you pay.

Does the price include finishing?

Finishing is priced separately and shown before checkout: pole pockets +$5.00, eyelets +$3.00, Velcro backing +$15.00. Those three are what we sell today. Ask before you order if you need something else.

What currency do you charge in?

USD, in every region we serve. Your bank sets its own conversion rate, and import duty is charged separately by your country.


Dye-sub · UV · free proof

Printing & proofs

What is dye-sublimation?

Heat turns solid ink into gas, and the gas bonds into the polyester fibre. The dye becomes part of the cloth rather than a layer sitting on it, so it cannot crack, peel or flake. It is also why washing a printed fabric does not wash the print.

Do you print any other way?

Dye-sublimation and UV. Which press runs depends on the fabric and the finish, and that choice is made for you before printing.

Do you print single or double-sided?

Both, depending on the grade. Double-sided runs as duplex — two independent prints on one banner, with an opaque core between them so neither side shows through. Not every grade supports it, so check the spec table first.

Will the colour match my brand?

Not exactly, and no dye-sublimation printer can honestly claim otherwise. Screen colour shifts on cloth, and it shifts differently across the 17 fabrics. Send your Pantone or hex references, then sign off on a printed swatch of your own file. Read Colour Matching & Pantone for what dye-sub can hit.

What happens after I approve the proof?

The file goes to the press queue and your clock starts. Printed in 24–48 hours. In your hands in 7–10 days.

Can I change the artwork after approving?

No. Approval releases the file to the press and allocates your fabric, and cloth carrying your artwork cannot be resold. Cancel or change anything you like before that point, free — see Returns & Reprints.


7–10 days · 6 regions

Delivery

How long does it take?

Printed in 24–48 hours. In your hands in 7–10 days. The clock starts when you approve your proof, not when you check out, so approving fast keeps the full window.

Where do you ship?

USA, UK, EU, Australia, New Zealand and Canada as standard. Every other country is quoted before you order — send your country, size and fabric to sales@printfabrix.com.

Who pays customs and import duty?

You do, where your country charges them. They are set by the destination government and collected by the carrier, so we cannot quote them in advance. Your checkout price covers printing, finishing and delivery only.

Will it arrive creased?

Yes, along the fold lines, because fabric ships folded flat rather than on a tube. Hang it for 24 hours and steam whatever remains. The method for each fabric family is on Care & Washing.

Can you hit my event date?

Put the date in your order notes before you pay. We check it against the press queue and the transit window for your country, then either confirm it or decline the job. We commit to a despatch date, not a carrier’s delivery date — see Shipping & Delivery.


Reprints · care · reorders

After your order

What if it’s wrong?

Wrong print, wrong size, wrong finishing, transit damage — we reprint it free. Photos settle most claims, so there is usually nothing to send back. Email support@printfabrix.com with your order number — full terms on Returns & Reprints.

Can I return it because I changed my mind?

Before proof approval, yes: cancel for any reason, full refund, no fee. After approval, no, because the cloth is cut and carries your artwork. That single cut-off is set out on Returns & Reprints.

How do I wash it?

Most grades take a 30 °C gentle wash with mild detergent, no fabric softener, then line dry in shade. Blockout and PU-coated grades are wipe-clean only, and velvet and felt are spot clean. Temperatures, iron settings and the family-by-family table are on Care & Washing.

How do I store it between events?

Roll it around a tube instead of folding it, and keep it dry, dark and uncompressed. Folding on the same crease across ten events leaves a permanent line. Full storage guidance is on Care & Washing.

Do you keep my artwork for reorders?

Yes, for 24 months from despatch, so a repeat run does not start from scratch. Your artwork stays your property and we use it for your orders only. Ask us to delete it and we delete it.


Still stuck

If your question isn’t here

Before you buy: sales@printfabrix.com. Send the size, the fabric and what it has to do, and you get a straight answer.

After you order: support@printfabrix.com. Lead with your order number.

Not ideal for

  • Picking a fabric from a screen — colour, opacity and drape are three things a photograph cannot carry.

Consider instead

  • The swatch pack for the material in your hand, or a free 2D mockup for layout and scale.

Still deciding? Order the swatch pack — free.